Amazon Lex

Amazon Lex 是一款面向客户服务场景的聊天机器人搭建工具，适合在线支持、工单处理与客户沟通。

主要功能

• Building chatbots on AWS infrastructure
• Automated call center and IVR systems
• Voice interface for Alexa skills
• Customer service automation with Lambda integration
• Multilingual conversational AI deployment

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